Speakers Not Found

Somos InControl · Speakers not found check

We recently changed how Somos finds a second Sonos system, and we want to know whether everything shows up for you — every speaker, and every system if you have more than one. A “yes, it's all there” counts as much as a “no”, because it tells us where to stop looking.

Nobody on the Somos team owns every Sonos model or every home network. Some of these faults we simply cannot reproduce, and guessing has not got us anywhere. A few taps below tells us more than a week of it.

The first two questions are required — they are the two that settle it. The rest can be skipped, and the app itself sent us nothing — it only opened this page.

1. Does Somos find all your speakers?

If Yes, answer question 2 and you're done — the rest are optional.

Yes No

If No — what is missing, and what does Somos show instead?

2. Does the OFFICIAL SONOS APP find all your speakers? Yes No

3. Do you have a Sonos system at a different address? Yes No

4. Do all your systems at your second address show up? Yes No

5. Are your phone and your speakers on the same Wi-Fi? Yes No

6. Do you have both an S1 and an S2 system? Yes No

Is there anything else you would like to add? (optional) If you would like a reply please leave your email

Wrong page? A setting that won't take has its own questions — Speech Boost or the crossover.

Something actually broken instead? Use the support form so it gets triaged as a bug.

Only the first two questions are required. Everything else is optional, including your email address — leave it blank and we simply have no way to write back. Your answers go straight to the developer, and the app sent nothing itself; it only opened this page. See our Privacy Policy.